Contact Customer Service

Printable Contact List

PHONE

The current hours of operation for our Cincinnati location are Monday through Friday from 8:00AM to 5:00PM.

Contact us at 513-605-3522

After Hours:

We know that running your business and taking care of your employees is not a five day a week 8:00AM to 5:00PM job. We understand that emergency situations arise. We will always be available should you need immediate and urgent assistance outside of our typical hours of operation.

 

EMAIL

At IronRoad, we are committed to timely and thorough responses to your requests. In order to help us better serve you, please refer to the following list for your various 401K, Benefits, Human Resources (HR), Payroll, MPO, and other service needs:

Please use the following format in subject title:

Client Name and/ or Number | Employee Name | Issue

Example:   ABC Business 999 | Fred Jones | FMLA Leave

Your HR Needs: hr@ironroad.us

  • Employment Verifications
  • Unemployment
  • Employee Documentation (Discipline, FMLA/Leave of Absences, etc.)
  • Employee Change of Status (Including Address Changes; if not utilizing electronic system)
  • New Hires (If not utilizing electronic system)
  • I-9 Identifications (Scanned Copies)
  • Workers Compensation

**If you are seeking information, support, or guidance on a particular Human Resources issue feel free to reach out to your specific HR Representative.

Your Payroll Needs: payroll@ironroad.us

  • Time Sheets (If you’re not utilizing RDE or MPO time clocks)
  • Any payroll related issues (including tax)
  • Child Support Garnishments
  • Additional Court Ordered Garnishments
  • Direct Deposit Changes
  • Terminations (If not utilizing electronic system)
  • New Hires (If not utilizing electronic system)

Your Benefits Needs: benefits@ironroad.us (Please, utilize this email if IronRoad is your benefits administrator)

  • Benefits Questions (IronRoad provided Dental, Medical, and Vision)
  • Prudential Benefit Questions (if applicable)
  • Terminations
  • Insurance Card Needs
  • Flexible Spending Account (FSA) Questions
  • COBRA

Your MPO System Needs: HRIS@ironroad.us

Your 401K Needs: 401K@ironroad.us (Please, utilize this email if Iron Road is your 401K administrator)

Contact Sales

info@ironroad.us
513.605.3522

Name*

Email*

Company Name

How can we help you?

Number of Employees

Locations

9435 Waterstone Blvd, Suite 250
Cincinnati, OH 45249
Phone: 513.605.3522
Fax: 513.605.3523

9783 Fairway Dr. Suite C
Powell, OH 43065
Phone: 513.605.3501
Fax: 614.678.7736

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