International Distribution Product Line Coordinator

Job Type:
Full Time
Salary: $60,000.00 – $70,000.00 per year based on skill and experience

IronRoad is conducting a confidential search for our Solon, Ohio client. Our client is a leading digital, offset and print finishing solutions provider . We are looking for International Distribution Product Line Coordinator. We are scheduling phone interviews now.

Job Summary

The position of International Distribution Product Line Coordinator, Provides Data analytics as well as Business analytics. We are looking for someone who dig’s the numbers, is great with detail and supporting external and internal clients. The International Distribution Product Line Coordinator, under the supervision of the Operations Manager, provides support for all aspects of products that are part of the company’s International Distribution lines. This includes all product purchased and imported internationally for resale within the North American territory. This position is responsible for coordinating between the company and dealer partners throughout the territory. Involves processing customer parts/supply orders in addition to supporting the Sales and Engineering teams in the sale process. Works closely with Executive team and managers to support dealer partners and other marketing partners. It requires an employee to possess a high degree of independent judgment, outstanding interpersonal skills, financial math skills including non-US Dollar transactions, capacity to work with highly technical information.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides high-quality customer service for calls and messaging in Internationally and in the USA.
  • Communicates regularly and professionally with overseas vendors, logistics teams, and customers.
  • Assists in producing and revising quotes and sale agreements in accounting and sales databases.
  • Assists in coordinating scheduling of machine and parts shipments and regularly tracking to ensure smooth delivery.
  • Assists with coordinating scheduling of company staff and third-party contractors for overseas inspections and preparation for Ocean cargo shipments: vendor staff, riggers, electricians, and others as required.
  • Assists in developing delivery and installation plans for distribution products.
  • Processes customer parts and supplies orders for Distribution product lines
  • Coordinates with Service Managers to assure stock levels that permit timely and efficient service.
  • Prioritizes and expedites high-demand and special orders.
  • Coordinates with Service and Accounting Teams on customer accounts regarding payment and order status.
  • Assists in event planning and staging of open houses, demos, trade shows and other events as assigned.
  • Assists in generation of correspondence (email and postal) to Customers, Vendors, and other parties where necessary.
  • Assists with managing incoming product in the warehouse and receiving items into the inventory system.
  • Inputs updates on all aspects of transaction activity in database as tasks are accomplished.
  • Back up other team members when unavailable due to schedule conflict.
  • Assists in operational support and administrative duties where required to assure smooth operation of the company business.
  • Maintains rapport with customers by examining complaints and identifying solutions.
  • Maintains customer confidence by keeping customer information confidential.
  • Occasional travel to trade shows and other events is required. Employee must be insurable under Corporate umbrella policy in order to be reimbursed for mileage expenses.

Required Skills/Abilities

  • BA/BS level understanding of financial transactions
  • Fluency in the English language, both written and verbal skills.
  • Domestic and international travel may be required
  • Customer service
  • Verbal and written communication skills
  • Problem solving/analysis
  • Time management with proven ability to meet deadlines
  • Attention to detail
  • Organizational skills
  • Teamwork orientation
  • Deductive reasoning
  • Citizen of the United States of America eligible for US Passport for travel purposes

Preferred Skills

  • Experience with accounting software and processes
  • Experience utilizing databases for transactional and record-keeping

Education and Experience

  • Bachelor’s Degree in Business, Accounting, Economics, or equivalent
  • Relevant experience or internship experience
  • Preferred high dollar transaction experience
  • Maintain a current and valid US driver’s license and state minimum insurance
  • Experience with Microsoft Office Suite

Physical Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the team member is required to walk; stand; sit; use hands to handle objects; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include vision, near acuity, color determination, and ability to read documents.


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

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